Email from the Better Business Bureau:
On 10/08/13, Better Business Bureau<dallas.bbb@bureaudata.com> wrote:
Business Name: Greyhound Lines,Inc.
You have indicated from your Customer Response that youwere not satisfied with the Company Answer in your complaint case. Because of this, we have conducted a case review which includes all ofthe available documentation contained within the Original Complaint,the Company Answer and the Customer Response.
Based on thisreview, we have determined that the company did not do all that it couldhave been reasonably been expected or been responsible to do to resolvethe issue. This case is being closed and will be reflected in ourfiles as Unresolved.
If you wish to pursue the matterfurther, you have several options.
1. You may be able to suein the county Justice of the Peace courts, commonly referred to as SmallClaims court. You will need to determine the county in which thecompany is located and call the county seat for more information. Or,check one of the online search engines to see if your county has a website, which may provide helpful information on how to file a suit.
2. You may consider hiring an attorney to assist you. If you do nothave an attorney, you may call the Dallas Bar Association ReferralService at 214-220-7444 for assistance.
3. If the company requiresa state license from a state agency, you may be able to file a complaintwith that agency. If you do not know if a business requires a license,you can access the State of Texas web site State Agency link at http:///www2.tsl.state.tx.us/trail/agencies.jsp to inquire.
Sincerely,
Lee Stallings
Director of ComplaintResolution Department
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